Covid-19

Coronavirus – An Important Update Regarding Orders

22nd February 2021 - Latest COVID 19 UPDATE

Our phone lines are now operational as normal, and we can be contacted via the normal number for all technical and sales enquiries. Hold time may be slightly higher than normal due to staff sheilding and working from home.

Our trade counter remains closed to all incoming enquiries and is open only for click & collect orders.

Click & Collect IMPORTANT: Please continue to purchase online using our ‘Click & Collect’ option during checkout. Once your order has been received by us we will send you and email to confirm a collection date. PLEASE DO NOT TURN UP AT OUR TRADE COUNTER without having received your collection date. Once you have received a confirmed collection date please DO NOT ARRIVE AT OUR COUNTER before this date. This is so that we adhere to social distancing rules and keep you and our staff safe.

Orders for delivery are as previous updates. Whilst lead times are still longer than ‘normal’ we are still achieving an average lead time of between 3 and 15 days dependant upon location. Please contact us via the help option below if you have any urgent requirement for an order. There are still some operational delays within the carrier networks to a very small part of the UK. If you order to one of these areas, you will be notified of any such delays.

16th January 2021- COVID 19 UPDATE

Due to a number of staff members self isolating and shielding we have temporarily suspended our phone lines. All enquiries should be made via the 'HELP' button below or by emailing support@varicoltd.com As we are working on lower staffing numbers there may be a slight delay in response times of up to 24 hours Monday - Friday.

As a precaution we have also now suspended our 'click & collect' option to allow customers to collect.

All lead times and delivery schedules remain as previously advised.

6^th January 2021 – COVID19 Update

As an essential supplier of building materials Varico Ltd remain open and operational during the latest government lockdown restrictions.

There are however some minor changes with the opening of our trade counter. This means that our trade counter will be closed to all customers until further notice. We will be operating a click and collect system ONLY for all orders required for collection.

Click & Collect: Please continue to purchase online using our ‘Click & Collect’ option during checkout. Once your order has been received by us we will send you and email to confirm a collection date. PLEASE DO NOT TURN UP AT OUR TRADE COUNTER without having received your collection date. Once you have received a confirmed collection date please DO NOT ARRIVE AT OUR COUNTER before this date. This is so that we adhere to social distancing rules and keep you and our staff safe.

ALL EVOLUTION CANOPIES are on extended lead times of up to 6 weeks.

Christmas Close Down 2020 - 2021 - Please read:

Varico Ltd is now closed for Christmas 2020. We re-open at 9:00am on Wednesday 6^th January 2021. During this time, we will have no access to emails or help options and our phone lines will be closed.

Should you need to get in touch during this time please email support@varicoltd.com and we will reply on our return to work.

We would like to take this opportunity to wish all of our customer’s a very Merry Christmas and a Happy New Year.

Christmas Delivery Deadlines 2020

To ensure your order is delivered before Christmas please ensure orders are placed to the following schedule*:

*Please note: Extended lead times may be in place for large items, large orders and to certain hard to reach postcodes in Scotland, Wales, the South West and North West of England. If you need your item urgently, please contact us before placing your order. Please also take note of the COVID 19 delivery information below.

As always, once you have placed your order with us, one of our dispatch team will be in touch via email to confirm your delivery window.

Varico Ltd will close at 4:30pm on Thursday 17^th December 2020. We will re-open at 9:00am on Wednesday 6^th January 2021. Any incoming communication will be dealt with on our return to work.

Whilst the above are our latest delivery date(s) for orders required this year we would strongly advise ordering with as much notice as possible. The carrier networks do usually experience an increased demand at this time of year. Therefore, there may be delays outside of our direct control during this period.

Any orders that miss our order deadline will be processed for delivery from Monday 11th January.

COVID19 Update:

Our order lead times remain as per previous updates – in general deliveries are being made between 5 and 15 working days from placement of order. Whilst we are not currently experiencing delays past this time there may be times where orders are delayed due to the operational restrictions and increased freight in the carrier network. Where this is the case you will be notified immediately.

As always if you are in urgent need of your goods please contact us via the HELP button below before you place an order.

ALL EVOLUTION CANOPIES are on extended lead times of up to 6 weeks

There are still known network delays for orders to the following areas:

SA16, SA17 SA19, SA20 Postcodes, SA31 to SA73 Postcodes, ALL LD Postcodes, SY6 to SY25 Postcodes, ALL LL Postcodes, TR12 to TR26 Postcodes, LA11 to LA23 Postcodes, CA7, CA14, CA15 Postcodes, CA18 to CA28 Postcodes, DG5 to DG9 Postcodes, ALL KA Postcodes, ALL IV Postcodes, ALL PA Postcodes, ALL KW Postcodes, ALL WC Postcodes, ALL EC Postcodes, ALL SW Postcodes, ALL SE Postcodes.

These delays are outside of our direct control and are largely due to issues within the carrier network.

Our trade counter is open again however this is for collections only. If you wish to collect, please contact us via the HELP button below.

2^nd November – IMPORTANT UPDATE PLEASE READ

WE ARE OPEN AND DELIVERING!

Following the announcement by the Government that all non-essential businesses are to close from 5^th November. We can confirm that as a construction material supplier to large infrastructure projects Varico Ltd are considered an essential business and will remain open and trading.

As always if you are in urgent need of your goods please contact us via the HELP button below before you place an order.

ALL EVOLUTION CANOPIES are on extended lead times of up to 6 weeks

There are still known network delays for orders to the following areas:

These delays are outside of our direct control and are largely due to issues within the carrier network.

Our trade counter is open again however this is for collections only. If you wish to collect, please contact us via the HELP button below.

25^th June – Latest Update – IMPORTANT PLEASE READ

We are facing unprecedented demand as many customers turn to ordering online.

The demand for our product range has increased ten-fold over the few weeks. Whilst we are still coping with the increased traffic the transport networks to ship large items are starting to struggle.

With this in mind it has become necessary to bring in additional lead times to help ease the pressure on distribution. This means that all orders placed on or after 25^th June 2020 will be subject to a minimum lead time of five working days.

Average delivery lead time is currently 10 working days from placement of order.

We encourage all customers that require an urgent delivery to get in touch via the ‘HELP’ button below or via email to: support@varicoltd.com

Deliveries to the following areas are still severely delayed:

Orders for delivery to these areas will be delayed. The extent of the delay will vary but may exceed three weeks.

There may also be additional delays to any order under £100 to any UK postcode.

These delays are outside of our direct control and lie solely with the carrier providers. We will always endeavour to get orders processed and delivered as soon as possible.

As per the previous messages our trade counter remains closed and our phone lines are switched off due to remote working.

Thank you for your patience during this time.

12^th June 2020 – Latest Update – IMPORTANT PLEASE READ

Whilst demand for our products soar, we are keeping orders flowing.

The demand for our products has increased dramatically with the introduction of safety screens in most public spaces. Despite this increased demand we are still able to deliver to the majority of the UK within a two-week period. As always, we advise customers that require an urgent delivery to get in touch via the ‘HELP’ button below before placing an order.

Whilst our operations are running well and in a timely manner it has become apparent that the carrier and courier networks are struggling to cope with the general increase in parcel traffic.

Regrettably this is now impacting their operations and there are now delays for deliveries to the following areas:

Orders for delivery to these areas will be delayed. The extent of the delay will vary but may exceed two weeks.

There may also be additional delays to any order under £100 to any UK postcode.

These delays are outside of our direct control and lie solely with the carrier providers. We will always endeavour to get orders processed and delivered as soon as possible.

As things start to improve we will update this information.

As per the previous message our trade counter remains closed and our phone lines are switched off due to remote working. All enquiries should be made through the HELP button below or via email: support@varicoltd.com

Thank you for your patience during this time.

22^nd May 2020 – Latest Update

Demand is high but we are delivering!

Further to our latest update we are now delivering to the whole of the UK mainland (excluding Highlands). Our lead times are generally good however there are still some delays in processing and delivering orders of up to two weeks. You will receive an email from us once your order is placed to confirm a delivery window. We would advise all customers that require an urgent delivery to get in touch via email or ‘HELP’ prior to placing your orders.

Our telephone lines remain closed. This is to allow staff to work remotely and follow social distancing guidelines. We therefore are accepting enquiries through the ‘HELP’ button below or via email support@varicoltd.com however please could we ask that you only send your enquiry to one of these channels and not both to avoid confusion.

Response times are generally good however we are currently facing unprecedented demand meaning there may be a delay in response to your enquiry. Enquires will be answered Monday – Friday 9:00am – 5:00pm only. We are also closed on bank holidays.

For the safety and well-being of our customers and staff our trade counter remains closed to the public until further notice. During this time, we are unable to offer collections from our trade counter in Aldridge. All items are available for delivery only. Please do not visit our trade counter as we will be unable to assist you.

Thank you to all of our customers for your patience and understanding during this time. Stay safe!

23rd April 2020 - Latest Update:

We are now accepting online orders and delivering again.

Whilst there are still some small delays to lead times Varico Ltd have now cleared the backlog of orders and are accepting new orders for delivery. Lead times to most areas are back to normal with extended lead times only applying to a small part of the country. The extended lead time is currently around two weeks.

Should you require an item urgently please get in touch via the 'Help' button below and we can let you know the earliest delivery date to your area.

During this time and to adhere to social distancing rules our telephone lines are still closed. All enquiries should be made through email or via the 'Help' button below.

Thank you to all of our customer's who have been so patient during these extraordinary time.

16th April 2020 - Latest Update:

Whilst we remain closed, Varico Ltd have started to work with our supply chain partners and logistical partners to clear some of the 'backlogged' orders that have been placed to date. This means that we are working to have all existing orders dispatched and delivered within the next two weeks.

We are still accepting new orders which should also be processed, dispatched and delivered within two weeks of the order being placed.

During this time our phone lines remain closed and we encourage all enquires to be made via email or the 'Help' button below. Emails are now being checked regularly and response times are good.

All customers expecting orders from us should keep an eye on their emails as you will be notified shortly of your intended delivery dates.

Once again we thank all of our customers for their patience and understanding during this time.

30th March 2020 - Latest Update:

Varico Ltd are still temporarily closed to the public for ALL telephone enquiries. Emails and 'help' messages are being read however there will be significant delays in response times. New orders are still being accepted however WILL NOT be dispatched until the Government advice changes to allow non-essential businesses to trade as normal.

Our position remains as previously advised on 24th March.

Thank you for your patience during this unprecedented time.

24th March 2020 UPDATE:

With the latest government restrictions on businesses Varico Ltd will now temporarily close at 5:00pm on 24th March 2020. There will be disruption to all orders during this closure and we request that customers who have placed orders that are yet to be delivered and cannot wait until the restrictions are lifted to contact us for a full refund. Any existing orders in our system will be delivered once government advice changes to allow business to operate as normal.

During this time Varico Ltd will be closed to incoming enquiries however emails will still be checked. Any refund requests should be made to sales@varicoltd.com please allow at least 24 hours for emails to be checked Monday - Friday.

Information as of 23rd March 2020:

With the coronavirus situation worsening and restrictions being imposed it has now come to the stage whereby it is impacting our day-to-day business including the processing of and delivery of orders from Varico Ltd. As always Varico Ltd have the best interests of our customers and staff in mind and take our social responsibility incredibly seriously.

With this in mind we have taken the difficult decision to suspend normal operations from 5:00PM on Monday 23rd March 2020. This means there will be an impact on orders received after this time.

Existing orders placed up to 23rd March:

All orders placed with us prior to 23rd March should be delivered as normal and as per your chosen delivery method.

At this stage we do not anticipate any additional delays for orders placed up to this time.

New orders made after midday on 23rd March 2020:

Any orders placed after midday on Monday 23rd March may be subject to a delay in processing and/or delivery. The length of this delay is currently unknown but lead times may be extended beyond our quoted lead time. We will keep you informed of the anticipated delivery dates via email during the closure.

If you do continue to order the following system is in place: Once your order is placed you will receive an automated email to confirm receipt of your order. Within 24 hours you will receive a second email updating you to the status of your order and an anticipated delivery date.

We will be doing our utmost to reduce delays to your order, however as restrictions on trade and movement change so will delivery lead times.

At any point during the process you can request a full refund which will be made to your original payment method within two working days.

Varico Ltd makes no guarantee regarding delivery times at this unprecedented time.

Trade Counter & Telephone Enquiries

To coincide with the above changes to our delivery schedule Varico Ltd would like to inform customers that our trade counter will no longer be open to the public. Please do not visit us as the trade counter is closed.

Emails will still be working during this closure however staff will not be present in the office after 5:00pm on 23rd March. This is to allow staff to self-isolate adhering to government advice.

Enquiries can still be made via the ‘HELP’ button on our website or by emailing sales@varicoltd.com Please note: there may be a delay in returning emails during this time.

Please keep checking our website for updates.